Senior Voice Engineer

Where

Berkeley, CA

What you'll be doing

Provides the highest level of skills in designing, specification of new or enhanced campus voice services. Develops proposals for new voice services. Takes a lead role in the management of all phases of multiple, large scope, complex advanced voice and SIP enabled communication networks, projects, planning, design, procurement, implementation, and documentation. Provides identification and resolution of complex product/service problems both by phone, remote connectivity, and on-site. Reports design, reliability and maintenance problems or bugs to manufacturer design engineering/software engineering. Conducts lab test to duplicate problems and provide detailed information to manufacturer Engineering as needed. Requires the highest level of knowledge on Avaya Communication Managers, System/Session Manager, AVST Voicemail and E911 products and services. Maintains detailed documentation of problem resolution activities. Participates in the design, specification, and installation of campus PBX (private branch exchange) and integration with existing key and non-PBX systems, and Centrex related systems and infrastructure. Conducts system health checks, takes appropriate actions.Reviews service incidents and matches meeting schedules, work orders to prioritize their days work. May lead a team of IT professionals. Assists less experienced team members. Redesign system components, configure system elements, define and explain product feature benefits, understand and promote cost/benefit analysis, and conduct product overviews and training for various University staff. Monitors the following in order to maximize the benefits and capabilities of the PBX system and related peripheral equipment and systems. Performs repairs and preventative maintenance as required.

What your background should be

Avaya certified implementation specialist (ACIS) certification. Applied voice & speech technologies (AVST) installation and maintenance certification. Data LAN/WAN switching/routing experience. Knowledge of and experience with avaya one-x components and avaya application enablement server (AES). Avaya certified solution specialist (ACSS) certification.

Required Schooling / Training

Bachelor degree

Who is the client company

This is an educational institude.

If you are interested in this position, send your resume to apply@kochdavis.com