Service Manager

Where

San Ramon, CA

What you'll be doing

Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines. Resolve member concerns and complaints in a professional manner within the corporate and club parameters. Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience. Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure. Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance. Make daily banking deposits. Order and maintain all supplies. Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports. Responsible for proper inventory receiving and inventory control activities per company guidelines and prepare inventory reports.

What your background should be

The ideal person should have 1-2 years as customer service or operations associate. Bilingual- Spanish preferred. Cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) certification required. Prior management experience in retail/hospitality industry leading 3-10 employees (preferred). Advanced knowledge in PC.

Required Schooling / Training

Bachelor's degree preferred.

Who is the client company

This is one of the largest privately owned and operated fitness chain center in the world.

If you are interested in this position, send your resume to apply@kochdavis.com