Service Representative

Where

Adams, WI

What you'll be doing

Count, sort and package currency and coin quickly and accurately. Balance assigned cash drawer in accordance to company directives. Exhibit effective follow through and ownership in every customer interaction. Provide training to new service representative, as applicable. Handling of special services, such as foreign money and collections. Accept and process customer transactions accurately and timely. Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly. Ensure name tags and dates are always displayed. Support professional company image by ensuring care for the branch environment and appearance of the branch as well as personal appearance. Perform other administrative tasks as needed. Attend all branch meetings. Identify customer needs and match needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other company products and services. Make qualified referrals to other team members including other lines of business. Meet or exceed all personal referral goals as defined. Participate in all training relative to the company products and services. Supports the company community involvement and participates in community activities as required. Identify risks associated with regulatory compliance, overdraft authority and the company secrecy act. Adhere to all company policies, directives and procedures. Ensure all required documentation is completed for all transactions. Ensure all security measures are followed. Manages and adheres to cash drawer limits set by the company.

What your background should be

1 year of cash handling or customer service experience. Ability to develop customer relationships. Ability to make sound transactional decisions to ensure policies and directives are met. Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management. Ability to take responsibility for personal performance and development.

Required Schooling / Training

High school diploma

Who is the client company

Concern about banking & financial services.

If you are interested in this position, send your resume to apply@kochdavis.com