SLS & Service Coordinator

Where

Upland, CA

What you'll be doing

Under the direction and supervision of the branch manager, coordinates major branch activities of delivering strong customer sales and service, ensures compliance with operational policies and procedures, participates in achievement of branch sales goals and provides workflow direction to branch staff. Assists the branch manager in performing management duties, which may include any or all of the following: interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Coordinates operational activities within the branch to ensure satisfactory passing of retail quality assurance (RQA) assessments and operational audits. Applies selling techniques to open, develops and close sales; creates product interest; actively cross-sells products; actively pursues potential customers. Handles customer questions, concerns and complaints as escalated by branch staff or otherwise as needed.

What your background should be

Four or more years of experience in operations or human resources activities. Well developed customer service skills. Strong analytical and problem-solving skills. Ability to identify and resolve or escalate problems. Effective verbal and written communications skills. Experience having served in an assistant branch manager capacity or related role. Well-developed leadership skills. Must be able to work a flexible schedule.

Required Schooling / Training

High school diploma or equivalent.

Who is the client company

The client company is the fifth-largest commercial bank in the United States.

If you are interested in this position, send your resume to apply@kochdavis.com