Solutions Specialist-Professional Development Services

Where

Dallas, TX

What you'll be doing

Performs support functions to provide quality operational deliverables as relate to a successful partnership implementation and ongoing relationship. Coordinates various system application requirements to ensure proper and accurate set up, recording, tracking, and maintenance of client accounts. Serves as a point of contact for the PDS solutions team to internal and external stakeholders. Provides operational support to all PDS and APS personnel. Ensures operational component deadlines are established, tracked, met, and communicated to stakeholders. Monitors and ensures compliance with all departmental and organizational policies and procedures, as well as federal and state regulations as relate to the delivery of the support functions. Provides project management for a variety of activities to track and monitor account progress. Works collaboratively with PDS solutions leadership to manage processes to ensure effective implementation and support, and a positive experience for internal and external stakeholders through effective communication and execution of accurate, timely deliverables to meet established quality customer service levels. Performs other duties as assigned or apparent.

What your background should be

One (1) or more years of industry, customer service, or related experience. Proven experience in coordinating and facilitating operational aspects of a project. Ability to demonstrate a high level of critical thinking skills to understand and anticipate the impact of processes and activities, and proactively suggest process improvements. Demonstrate attention to detail and an ability to coordinate various details and deadlines for successful implementation and support of operational components. Excellent oral, written, and interpersonal communication skills to effectively interact with internal and external stakeholders. Working knowledge of personal software packages to perform word processing and spreadsheet activities, communicate effectively, and create management presentations.

Required Schooling / Training

Bachelor's degree.

Who is the client company

This is a non-profit educational company.

If you are interested in this position, send your resume to apply@kochdavis.com