Specialist-Contact & Messaging Ctr.
Where
- Orlando, FL
What you'll be doing
- Handle provider and patient, none consultative/clinical calls, in a high volume, fast paced, professional environment. Interpret data from the system application regarding refills, status of refill and general, non-consultative information in order to answer caller questions. Follow all guidelines and procedures for handling all types of customer service inquiries within the pharmacy care center, reads and understands company guidelines that are/or will be applicable to the pharmacy care center. Responsible for properly solving the patient issues by gathering information and utilizing all applicable systems fluently, or collaborating with external company departments. Building and maintaining relationships within a team.
What your background should be
- Experience communicating both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients). Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
Required Schooling / Training
- High School diploma or GED and at least 3 months of experience and/or training in a contact/call center.
Who is the client company
- The company is involved drug retailing chain service.
- If you are interested in this position, send your resume to apply@kochdavis.com
