Sr. Customer Assistance Representative

Where

Rockville, MD

What you'll be doing

The customer administrative representative will provide a high level of customer service by assisting both internal and external customers, primarily on the phone, supporting the branches large van rental needs. The candidate will gain knowledge through local training and hands-on experience to provide administrative and cusomer service support. This is a seasonal position and employment may not exceed 120 days. At the end of the seasonal period and evaluated performance and business demand to determine if company can offer a permanent position. Take incoming calls reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist to assess condition of rental upon return. Process returns, check-ins and exit kiosk transactions. Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. May sell optional protection products, upgrades, fuel options and other additional equipment.

What your background should be

Must be at least 18 years old and have at least 1 year prior customer service retail or administrative support experience within last 6 years. Must have a valid driving license for at least 1 year with no more than 2 moving violations and fault accidents on driving record in the past 3 years. No drug or alcohol related conviction on driving record in the past 5 years. Must be authorized to work in the U.S. and not require work authorization sponsorship by the company for this position, now or in the future. Must live or will be living in the DC/north VA area within the next 30 days. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.

Required Schooling / Training

High school diploma or GED equivalent required (must currently be enrolled in college)

Who is the client company

One of the largest and renowned car rental company in the United States that serve in the local rental car market and specializing in car rentals to consumers.

If you are interested in this position, send your resume to apply@kochdavis.com