Sr. End User Support Technician

Where

Seattle, WA

What you'll be doing

Perform various levels of technical troubleshooting and problem resolution for client hardware and software. Troubleshoot and support local and remote customers, equipment and devices. Provide leadership to mentor and coach fellow team members and associates on advanced technical issues. Utilize technical knowledge to assist with the creation and maintenance of technical processes and standards for client hardware and software usage. Demonstrate initiative to identify diverse methodologies for applying technical practices and standards in a business environment that is constantly changing and evolving. Serve as a resource and point of escalation for customers and team members for basic and advanced troubleshooting of technical issues and opportunities. Assist in documenting technical processes and procedures, and provide documentation to assist and train fellow team members to be successful in routine operations. Develop positive and prosperous relationships with customers, vendors, affiliates and fellow team members. Maintain a reputation that reflects quality customer service on a continued basis. Maintain open and continual communication with customers on requests and problem status. Serve on company-wide projects and initiatives that require technical expertise and participation to include researching, evaluating, implementing and providing advanced solutions of client hardware and software. Develop and implement methods for automating repetitive installations, processes and tasks.

What your background should be

Incumbent should have experience in related field. Must have excellent verbal and written communication skills. Excellent customer service skills. Strong understanding of computer hardware. Strong understanding of computer software and Windows client operating systems. Must be familiar with laptop computers, tablets, and smart phones.

Required Schooling / Training

Associate degree.

Who is the client company

The company oversees various business and charitable projects including real estate holdings, investments in companies.

If you are interested in this position, send your resume to apply@kochdavis.com