Supervisor, Help Desk

Where

Linthicum, MD

What you'll be doing

The candidate is accountable to supervise staff in recognizing, identifying, isolating and resolving problems with information systems products and services. The ideal person will assist subordinate technicians in resolving complex computer and network problems; provide clear and concise direction to a team through various forms of communications. The applicant will perform quality audits, performance management and work place incentive practices that result in staff development, optimal staff performance and increased morale; manage employee time charging compliance also gather and review analytical data within an IT enterprise to ensure quality performance and customer service. The successful individual has to develop and manage staff shift schedules; implement and maintain an effective communications plan among the staff; manage conflict resolution within an operational environment and delegate certain tasks and responsibilities accordingly to meet organizational requirements. Perform staffing actions to maintain adequate manning levels.

What your background should be

The applicant should have 5 to 8 years of directly related experience in supporting help desk operations. This position requires ability to work independently as well as within groups. Sensitivity to accuracy, timeliness, and professionalism in all areas of support activity is imperative.

Required Schooling / Training

Bachelor degree.

Who is the client company

Aerospace and defense services provider company.

If you are interested in this position, send your resume to apply@kochdavis.com