Support Analyst

What you'll be doing: Support analysts is responsible for service request investigation and resolution (supporting internal and external clients), developing education or knowledge transfer materials for associates and clients, providing input for defining user needs and solution-specific testing. Support analysts will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. In this role you will be responsible for thorough documentation related to investigation and issue resolution. Position require the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution functionality and its relationship to solution specific database tables. Adherence to client access, quality standards, and client notification policies and procedures is focus and primary function of role. The individual to be accountable for communicating and working with the client to resolve key issues.

What your background should be: The candidate should have experience in related field. Possess decision making skills and ability to deal with ambiguity. Demonstrate ability to work on multiple projects. Excellent verbal and written communication skills. Basic computer skills, including Microsoft Office suite. Ability to work overtime and irregular hours when needed.

Who is the client company: The company is a supplier of health information technology solutions, services, devices and hardware.; If you are interested in this position, send your resume to apply@kochdavis.com