Team Leader
Where
- Malvern, AR
What you'll be doing
- This position will day-to-day oversee two or more full time customer service agents. Responsible for the daily/monthly performance of the client's account. This involves handling attrition, absenteeism, delivering performance management documentation at the Customer Service Agent. The Team Leader will be responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. The incumbent will provide training and mentoring for Team Coaches and Team Supervisors when applicable. The Team Leader will also provide accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes.
What your background should be
- 12 months of relevant experience
Required Schooling / Training
- High school diploma
Who is the client company
- Provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service.
- If you are interested in this position, send your resume to apply@kochdavis.com
