Technical Support Specialist

Where

Madison, WI

What you'll be doing

Advanced technical knowledge: identify potential problem areas and take corrective action to implement short-term adjustments and refer chronic problems to engineering for permanent resolution. Workload management and coordinate with KMAs to ensure most effective utilization of valuable field technical resources through workforce management and effective introduction of the system. Technician SRO program, maintaining focus on consistency and standardization across the region. Coordinate predictive maintenance activities; identify nodes that are not within specification and determine if demand or predictive maintenance is needed. Drive reduction in mean time to repair (MTTR) through workforce coordination, effective SRO management, and directing highly technical resources. Ensure all customer impacting predictive maintenance activity is accomplished during the approved change management window.

What your background should be

Ability to adhere to local, federal regulations and company policies. Ability to correlate data, use maps, in order to isolate problem location. Ability to effectively troubleshoot problems over the phone. Ability to prioritize and organize effectively. Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a personal computer and software applications. Ability to read system maps and design. Knowledge of basic mathematics and electronics. 3 years field technician experience.

Required Schooling / Training

High school diploma or equivalent.

Who is the client company

This is an American cable telecommunications company.

If you are interested in this position, send your resume to apply@kochdavis.com