Technical Support Specialist

What you'll be doing: Take proactive steps to making sure client firmware is up to date. Detailed and consistent documentation of incident or event notes. Liaise with the support specialists to provide clear and detailed communication to customers regarding incidents. Assist in training and knowledge transfer among all team members. Assist in building and maintaining knowledgebase to ensure rapid resolution of incidents. Maintain the highest level of professional accountability. Manage tickets to ensure SLAs are met and escalating accordingly if needed.

What your background should be: Minimum 1-3 years of technical client support in an information technology environment. Ability to work with clients to troubleshoot and resolve business impacting infrastructure events. Proven success in discovering business impact, identifying root cause, and resolving issues in a timely manner. Experience communicating complex it infrastructure technologies, issues and solutions to clients with varying levels of technical knowledge and understanding. Ability to work in a fast paced and sometimes stressful environment while influencing and motivating teammates. Strong written and verbal communications are required to work as a productive member of the team. Ability to coordinate multiple tasks simultaneously. Demonstrated capability to achieve results under pressure in a fast paced client driven environment. Willingness to interact extensively with clients. Experience supporting and maintaining Microsoft windows and windows compatible applications, Linux based systems A+ or equal work experience in-depth knowledge of raid array configurations.

Who is the client company: This company provides data center services, cloud services, managed services, disaster recovery, managed security & compliance, and network services.; If you are interested in this position, send your resume to apply@kochdavis.com