Telecom Engineer

What you'll be doing: In this position you will lead medium to large telephony projects, identify technical issues and risks and advocate alternative solutions. Oversee the design, engineering and implementation of new technical solutions and locations, download firmware, patches and upgrades to cards and equipment, install and implement gateways, circuit cards, T-1s, etc. Produce and analyze traffic reports to show use of disc space, port usage, channels and busy hours, and recommend any changes. Produce and maintain technical documentation on telecom processes. Regularly consult and interact with non-technical team members. Troubleshoot complex trucking and communication issues.

What your background should be: Candidate must have extensive hands-on experience with Avaya Aura Communication Manager. Knowledge of several facets of contact center technologies, including ACD reporting administration, call routing, IVRs and computer telephony integration (CTI), knowledge of DHCP/TFTP knowledge of system/session manager servers. Knowledge of implementation and support of Acme Session Border Controllers. Knowledge of Avaya Application Enablement Services. Strong experience with voice telephony and networking technologies used by network providers (DS-3, ISDN and SIP). knowledge of system monitoring and maintenance tools such as SCOM, Ground Work, Empirix and Acme Palladium. Possess a basic working knowledge of Microsoft servers and administration. Possess analytical and creative thinking skills, as well as an extremely client-focused mindset. Excellent time management, communication and interpersonal skills. Must participate in an on-call rotation. Three years of hands-on experience with SIP technologies including session border controllers and Avaya Session Manager. Three years of hands-on experience with contact center technologies, including IVRS, speech analytics, workforce management solutions and CRM platforms. Experience with asterisk systems.

Who is the client company: The company is a large online retail mortgage lender in the United States.; If you are interested in this position, send your resume to apply@kochdavis.com