Wholesaler Agent Representative

What you'll be doing: This position provides upbeat, personalized service from first guest contact until reservation(s) completion for all shows, restaurants, and rooms utilizing a one call resolution mentality. The overarching goal of this position is to encourage and foster repeat business by demonstrating outstanding guest service that reflects five-star, five-diamond service culture in every customer interaction. This position engages the customer to capture maximum cross-sell and up-sell opportunities are realized between properties, and including restaurant and show offerings. This position captures all relevant information for opportunities to promote the benefits of program, specifically the sapphire and pearl levels. Handles guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding the guest experience. Anticipates guest needs and engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities. Provides guest experience that meets or exceeds applicable industry rating standards, in addition to meeting established contact center standards for service excellence. Inputs guest information into unified desktop computer system, ensuring maximum data integrity and accuracy.

What your background should be: The applicant should have experience in related field. Ability to type 35 WPM. Ability to identify problems and situations, refer to applicable policies and guidelines, identify practical options and recommend appropriate courses of action. Ability to listen and understand customer. Anticipate customer needs. Ability to get positive results in adverse situations. Ability to maintain excellent guest service. Ability to code, process, store, and track records and information accurately, efficiently and effectively, in a timely manner, and in accordance with policies and procedures to facilitate efficient search and retrieval, while maintaining confidentiality. Ability to effectively sell by possessing the skill in effective and persuasive interpersonal styles/methods of communication to obtain customer acceptance for the purchase of services. Knowledge of and ability to utilize customer profile and information.

Who is the client company: Concern about hospitality management.; If you are interested in this position, send your resume to apply@kochdavis.com