Wireless Sales Representative

Where

Evanston, IL

What you'll be doing

Manage relationships in a manner acceptable to others and to the organization. Model team commitment by meeting deadlines and by being cooperative, collaborative and flexible. Provide store manager with hiring recommendations although principal hiring responsibility is the store manager. Actively develop the capability of others on the store team through timely, behavior based coaching and training. Serve as a skilled person with customer service questions and issues that require escalation. Open and close the store as needed during the store manager absence. Provide the store manager with consultative support on performance issues, which may include helping to prepare or deliver performance improvement discussions. Greet customers when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued. Identify customer needs by asking probing questions, making suggestions, answering questions or objections and then asking for sales. Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, outside of the cash wrap area, to assist them. Answer phone calls promptly, courteously and professionally. Ensure customers have the wireless plan that works best for the way they plan will use it. Respond to customer concerns quickly, effectively and courteously.

What your background should be

At least one year of successful organizational experience is required. Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English or Spanish speaking and writing skills preferred. Ability to work in a fast paced, rapidly changing environment. Proficient knowledge of mobile wireless products and services. Expert knowledge of customer service skills including helping customers to feel welcome and valued; identifying customer needs by asking focused open ended questions.

Required Schooling / Training

High school diploma or GED required; 1 or more years of accredited college study preferred.

Who is the client company

This is one of the leading wireless solutions retailer operating 100+ stores across the United States.

If you are interested in this position, send your resume to apply@kochdavis.com